I have no particular experiences with GAHH tops but added more aftermarket parts to my 986 than genuine Porsche parts. All I can tell you is "fit" in the aftermarket terms doesn't always mean "perfect fit".
What I am trying to say is 'most' aftermarket parts that you will install will need an adjustment or two to fit perfectly. I don't think the guys are taking you for a ride, and removing the foam until the top have broken/stretched sounds like a pretty genuine solution in your case.
I have a feeling that you will need to fold down the top a few times for it to settle. Make sure you manually help it for the first few top downs... kinda making sure it folds at the right place every time.
Luck. That top is important!
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'97 Boxster base model 2.5L, Guards Red/Tan leather, with a new but old Alpine am/fm radio.
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