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Old 11-10-2012, 06:20 AM   #8
thom4782
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Join Date: Sep 2010
Location: Foster City CA
Posts: 1,099
My recent experience with Pelican was very good when facing a similar situation.

I ordered a part, namely a drier for the A/C system. When I received it, I had a concern and got it touch with customer service. They were very professional and acknowledged that they understood my concern and why I wanted to return the part. Pelican authorized the return and promptly refunded my payment without a restocking charge.

My impression is that Pelican is willing to waive the restocking charge when there is a legitimate reason other than the customer simply changed his or her mind.

Suggest you call Pelican and discuss what happened. You might be pleasantly surprised.
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