[tonycarreon]

it looks like floridabill's question was "who was right?"
- the original tech who did the change at 30k?
- the new tech who says the change only needs to be done at 60k
- the shop owner who says the service schedule is not as important as their inspection, and the plugs only need be done when the inspection shows they need replacing. ("the shop owner was saying the maintenance schedule is secondary to their inspection of the vehicle.")

i think we all agree that if he wanted the plugs changed, regardless of the mileage, the shop should have done them. most of us agree that if that's not part of their regular price, he should be charged a little extra for this service.