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The shop should do ALL the services that you are willing to pay for (in this case, your 30K scheduled services), whether it needs to be done, or not. Though the shop owner was trying to save you some money, he was wrong for not doing what you had requested. But,.........the technician may be right.
I have a 2007 Boxster S, and I think the spark plug changes are at 60K (I may have misread my owner's manual and it may be different for a 986). Either way, my sparkplugs are getting changed at 60K. I am at 58K miles and will have my sparkplugs changed in another 2K.
Bottom line: As paying customer, you should be entitled to have everything done that you want done.
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