[Perfectlap]

I am absolutely STUNNED that a manufacturer would send an email response, and a lengthy, well-written one at that.

I called the idiots at Amex not less than 10 times to repeat the same problem. And the kicker, the guy on the phone at Verizon tried arguing with me that it wasn't their fault that they sent one defective after another for 10 months. Virtually every other big company I deal with have either folks answering the phone who can barely speak the language of the customer or have absolutely no interest in fixing a damn thing.

Good job MAHLE.