Please tell us how they bias the survey.
If they send me a survey and ask me how many problems I have had with my Lexus and I tell them 20, are you saying that they change the data and not report that? Do they rig the data so that Lexus always comes out on top?
Does Cadillac experience an improvement because they pay Powers more money?
How exactly are they misleading us when they publish their surveys? They put a list together from best to worst. How is that rigged exactly?
If they were being paid to put Lexus at the top of the heap for a decade, how come where haven't heard about this from say, Infiniti?
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