Thread: Karlyn Parts
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Old 11-04-2011, 11:01 AM   #5
gschotland
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Join Date: Apr 2006
Location: nj
Posts: 389
I have about 10k miles on the Vertex rebuilt lower control arms with poly bushings. They seemed to be of high quality and have performed well so far. I would never consider using off brand components, esp. in my suspension.

A note of caution on Vertex. In two instances I purchased parts that required the return of cores. Both times it took 3-4 weeks after the cores back to get my refunds, and only after I called to find out what was going on (emails sent first elicited no response). And both times the person I spoke with offered neither an excuse nor an apology. This kind of "customer service" makes me want to do business with them only when there's no other option.

Moral:

- Return your cores in a timely manner and always with tracking info.
- Don't assume you're going to get your core refund. If you haven't gotten it within a few days after they've received the part(s), pick up the phone, don't email.
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