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Originally Posted by Quickurt
Randy and Eric were on their second day of trying to replace a rear window and regulator on a VW "new" beetle when you walked in.
He called right after you left and said he was sorry he was a bit short when you walked in. He's been known to lose his temper when working on cars that are ridiculously hard to work on.
High performance cars are one thing, they are small, light and tight and you expect them to be tough work, but the rear window in a VW Beetle??
Sorry I missed your PM, it would have smoothed the meeting, had I been able to call ahead for you. I've been up to my ears in a new project and procedure for my shop.
Glad the rest of your trip went well and you're tickled with your new toy.
Drift it thru a fast turn for me!  |
Yea, Randy showed me all that swapping that window regulator entailed. You practically had to remove everything aft of the front seats to access it. Add to this that the part alone was $700 and Randy had the cheerful task of informing the customer.
I didn't think he was short at all. Seems there had been some miscommunication between Randy and my wife who called ahead for me to try and set an appointment (i'm amongst the 1% of the population who doesn't own a cell phone), so Randy was not expecting me.
But, I really enjoyed my time with him and he went way beyond a mere oil change. He did a fairly thorough inspection of the car, more out of curiosity at it's pristine condition than anything else. But, he took pains to explain everything to me and gave me a better understanding of the 964 than I had walking in.
The trip was great fun, though there were only a few highlights as there isn't a lot to say about hour upon hour of cruising the interstates with the cruise on and in 5th gear.
Anyway... super nice guys. Thanks for the recommendation!
Cheers!