986 Forum - The Community for Porsche Boxster & Cayman Owners - View Single Post - Find your local mechanic/porsche specialist

lazy T · 08-16-2009, 10:23 PM

My wife and I set out from the Seattle a little over a month ago for an extended vacation to see the Southwest United States. We had just recently purchased a used 2000 Boxster S to do this in. The car had fairly low miles (30K), we had all of the service work done as well as a complete inspection, including a leak and compression test, we were ready to go.
And naturally we had a problem the second day out, despite all the precautions. Just north of Ogden the car mysteriously quit while traveling down I-84. I was able to get it started and drive a few miles when it did it again. No fun in the blazing sun on the shoulder of the freeway I can tell you that. Again I was able to get it started and this time made it to a motel in Ogden.
The next morning I called Ken Garff VW-Porsche-Audi in Orem Utah (Provo) and was quickly surprised at the quick response I got. After a discussion with the mechanic I headed their way. When we arrived we were given quick and courteous service. Within a few hours the problem was found and repaired. It turned out the heat and vibration caused a faulty ground connection, which the superb mechanic at Ken Garff quickly fixed. We got our car back, washed and running flawlessly.
We continued our trip and made it home safe. It was one of the most memorable trips we have taken and a big part of that was the wonderful little car we took it in.
This isn’t the end of the story though, at least as far as Ken Garff Porsche goes. A few weeks later we were up at Bryce Canyon enjoying the scenery and decided to put the top up since it was getting hot. It wouldn’t go up. I read the manual, checked the fuses and fiddled around, no luck. I was contemplating getting the tool kit out and raising it manually but remembered the Ken Garff service department. We drove until we had cell phone service; I got their number off the receipt from the first repair and gave them a call. With in a few minutes the service department put me on with a mechanic and he quickly diagnosed the problem (e brake micro switch) and told me how to fix it, taking all of a minute. If I lived in Utah there is no question where I would take my car for repairs, Ken Garff VW-Porsche-Audi!

Todd

08-16-2009, 10:23 PM	#131
lazy T Registered User Join Date: May 2009 Location: Poulsbo, WA Posts: 1	great service My wife and I set out from the Seattle a little over a month ago for an extended vacation to see the Southwest United States. We had just recently purchased a used 2000 Boxster S to do this in. The car had fairly low miles (30K), we had all of the service work done as well as a complete inspection, including a leak and compression test, we were ready to go. And naturally we had a problem the second day out, despite all the precautions. Just north of Ogden the car mysteriously quit while traveling down I-84. I was able to get it started and drive a few miles when it did it again. No fun in the blazing sun on the shoulder of the freeway I can tell you that. Again I was able to get it started and this time made it to a motel in Ogden. The next morning I called Ken Garff VW-Porsche-Audi in Orem Utah (Provo) and was quickly surprised at the quick response I got. After a discussion with the mechanic I headed their way. When we arrived we were given quick and courteous service. Within a few hours the problem was found and repaired. It turned out the heat and vibration caused a faulty ground connection, which the superb mechanic at Ken Garff quickly fixed. We got our car back, washed and running flawlessly. We continued our trip and made it home safe. It was one of the most memorable trips we have taken and a big part of that was the wonderful little car we took it in. This isn’t the end of the story though, at least as far as Ken Garff Porsche goes. A few weeks later we were up at Bryce Canyon enjoying the scenery and decided to put the top up since it was getting hot. It wouldn’t go up. I read the manual, checked the fuses and fiddled around, no luck. I was contemplating getting the tool kit out and raising it manually but remembered the Ken Garff service department. We drove until we had cell phone service; I got their number off the receipt from the first repair and gave them a call. With in a few minutes the service department put me on with a mechanic and he quickly diagnosed the problem (e brake micro switch) and told me how to fix it, taking all of a minute. If I lived in Utah there is no question where I would take my car for repairs, Ken Garff VW-Porsche-Audi! Todd