Thanks for the detailed response Jake. I totally understand your point of view if some other shop installs your IMS upgrade, for example, and then something goes wrong, you should not be responsible for it because your shop did not supervise the install, and something could of been improperly installed or damaged during the upgrade. However, what happens if the car comes to your shop, you install just the IMS upgrade, and then something happens whereby the upgraded IMS bolt fails (proven after you tear down the engine)? So there would be no recourse for the customer?
I see what you are saying about how a warranty does not prevent issues from happening, but it does protect the customer if that something should happen, no?
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Originally Posted by Jake Raby
I guarantee the engines that have MY name on them. The engines I have upgraded completely and have assembled from A-Z here at my facility. I will not put my guarantee on an engine built by Porsche.
Working with mechanical things is a risk, at any time anything can break and without notice or explanation. I can do a job perfectly and something else let go within the engine that is not something I even touched... Because of that the owner of the car assumes the same rsisks that I do when doing upgrades.
My way might not be the way that today's society appreciates, because people generally believe that some sort of warranty will keep issues from occurring- thats not the case. The reality is anything can happen at any time and I won't give you a 12 page documet to sign that has 4 pages of BS fine print that basically says what we did for you really wasn't covered by any warranty to begin with..
What I will do is the most thorough job possible with the best post evaluations and I'll field test your car 200 miles myself under telemetry... These are things you won't get at the dealership, but they will make you feel all warm and fuzzy inside with a piece of paper. When we have issues we just deal with them.. They happen and I work through them.
The other key is I don't work on ever car or accept every job that comes in, because I also learned long ago that at least 10% of todays society cannot be pleased, or they have expectations that can't be met.
I generally don't have any conflicts and most people don't even ask about a warranty...
I shoot straight and don't give gray areas a chance to exist. Everything is cut and dry and you know up front how we work, the risks and etc.. If you don't appreciate that, then feel free to go to someone who goes out of his way to make you feel warm and fuzzy inside...
I support what I create.. Use Google to prove that. I have had customers with 7 year old engines that had a weird issue and we still made it right! They were patient, understanding and appreciative- all of which are keys to success when things do go down hill.
All that said I will be doing my best to break at least two engines next weekend... Not many people are dedicated enough to compromise a perfectly good running engine to gather data...
If more people and shops pulled the cam covers and did internal work the lifter issue would have been known about last century...
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