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Might be a matter of height. I'm 6'3" and sit up fairly high in the air stream, and at a more severe angle for viewing. But then the pretty half of my equation is 5'8" and she has the same two complaints from the passenger seat.
Yesterday it was overcast and I still had a tough time seeing the screen to any reasonable degree. Thought I'd do a test so I plugged in a destination and got on the freeway. I could hear instructions up to about fifty MPH and at that point they got drowned out by the air stream. Seems silly they designed the thing so you can't crank it up to match the radio.
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