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Originally Posted by bmussatti
The car is out of warranty. Posche has no obligation to the current car owner.
Please be aware too that if Porsche does extend a "good will" effort to help an owner with a specific problem, whether the car is in warranly or out of warranty, those arrangements are considered confidential between Porsche and the owner. A document is signed as proof.
So I would say that Porsche may (or does) help the customer in some (many) situations, and we are not privied to that information. Something to think about.
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Yes, I am aware that the car is "out of warranty." I was responding to the bolded statement. There is plenty of "anecdotal" data on this forum and others that I suggest makes it very clear how Porsche feels about its obligation to its customers.
Can you say RMS and IMS? Design issues that go on for years seem to tell us all we need to know? At least that is my interpretation. Perhaps they are just slow or in denial. That is also possible.
My personal experience and long and candid discussions with the local Porsche service folks lead me to my conclusions.
Having said that, I can't prove anything. The company has all the data and they ain't talking.
PS- My neighbor still talks about her 2004 Boxster grenading on her with 12K on the clock. She can't figure it out and neigther can I. Dealer told me the reason he could fix it in a week is the large number of spare engines shipped to the US for just such an event.