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Originally Posted by Adam
Maybe it's just me, but I don't think 18 days is out of line at all for a complete engine replacement. It's not like they have rebuilt boxster engines just sitting there at the dealer just ready to install. They have to special order these...probably from Germany and then install it. Frankly, I'm surprised it didn't take longer to get the car back. I think somebody needs a reality check.
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It took the dealership 10 days just to determine what was wrong and get Porsche to OK an engine replacement. The service manager told us the engine "was available", whatever that means. It only took 6 more days to get the engine and install it. That 6 days included 4 days the service department was closed for the Thanksgiving weekend. It then took 2 more days to fix the damage they did to the paint.
Optimum service would have been 1 day to figure out what was wrong, 1 day to get the OK from Porsche for engine replacement, 2 days to procure the engine and install it. 4 days altogether.