986 Forum - The Community for Porsche Boxster & Cayman Owners - View Single Post

smiledrs · 10-13-2007, 10:02 AM

After dealing with Porsche, I tend to agree the lies that I encounter at every level. Starting from the service manager to the customer service managers at Porsche headquarters. They all act like they never ever heard of any early engine failures and when you start to mention early engine failures, they say there's no proof. I provided them with message boards, PCA info on slip sleeves, and printouts of the proof. They have all kinds of excuses on why that info is not to be trusted and that it's all hearsay. They act like mine is the 1st early engine failure they ever encountered and tried to lay blame on me and how did they know I didn't drive it hard and damage the engine myself. It's hard to drive it hard, when it barely made it out of the driveway. Every Porsche shop I've called in Houston, said the same thing when I called to see how much they charged for a new engine. They said, "Not another, Porsche needs to provide some compensation for all these engine failures". They obviously know what's going on as well.

It's so funny to look back when I went with my uncle to buy his Porsche Cayman S 3 months ago, after he got the fever riding in my Boxster, that the salesman couldn't stop bragging how they ranked #1 in JD for satisfaction after 90 days of owning a Porsche. I wonder how they would ranked if they took a survey for a longer period of time and whether the customer was satisfied on how things were handled.

I'm taking this as a sign to go ahead and do the 3.4 swap since I was planning to do it 8-12 months from now anyways.

10-13-2007, 10:02 AM	#63
smiledrs Registered User Join Date: Jun 2007 Location: Houston Posts: 33	After dealing with Porsche, I tend to agree the lies that I encounter at every level. Starting from the service manager to the customer service managers at Porsche headquarters. They all act like they never ever heard of any early engine failures and when you start to mention early engine failures, they say there's no proof. I provided them with message boards, PCA info on slip sleeves, and printouts of the proof. They have all kinds of excuses on why that info is not to be trusted and that it's all hearsay. They act like mine is the 1st early engine failure they ever encountered and tried to lay blame on me and how did they know I didn't drive it hard and damage the engine myself. It's hard to drive it hard, when it barely made it out of the driveway. Every Porsche shop I've called in Houston, said the same thing when I called to see how much they charged for a new engine. They said, "Not another, Porsche needs to provide some compensation for all these engine failures". They obviously know what's going on as well. It's so funny to look back when I went with my uncle to buy his Porsche Cayman S 3 months ago, after he got the fever riding in my Boxster, that the salesman couldn't stop bragging how they ranked #1 in JD for satisfaction after 90 days of owning a Porsche. I wonder how they would ranked if they took a survey for a longer period of time and whether the customer was satisfied on how things were handled. I'm taking this as a sign to go ahead and do the 3.4 swap since I was planning to do it 8-12 months from now anyways. Last edited by smiledrs; 10-13-2007 at 11:10 AM.