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Originally Posted by racer_d
A few background questions please:
1) Did you buy this car a this dealership? (bought new? cpo? )
2) Have you had any service work performed there before?
What I am getting at is are you simply a "caller" or are you a current "customer"?
I am not defending thier attitudes.. but maybe they get calls like this a lot and are tired of playing the game. Maybe they will take you more seriously if you were there in person and built a relationship.
I would not expect any local Porsche dealer to give 2 craps about me if i were to call them out of the blue and ask questions about my 7 year old car.
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I didn't buy the car there. I am a "caller". I have been by the dealership to buy something small (license mounting kit). However, they would not remember me.
Desite this "caller" status, are they not legally required to service any open recalls since the US NHTSA mandates them?