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If he has the tags then they absolutely can add them. They or the immobilizer dont know if they are "used", sitting on a shelf in the back of a warehouse or 5 minutes off the mfg line. The tags are what is used. If it's a new immobilizer then there are no keys in it.
Sounds like the dealer just wants him to buy more.
This would also the first of hearing about solder joints on these models. The 80's/early 90's DME's were plagued with this issue but were easily fixed with just reflowing the joints with some new solder (something a dealer wont do though). It's more likely water caused an issue and not a bad solder joint. The dealer also wouldn't even put it under a scope to look at the joints. I doubt they would even open the case to look inside.
Have him find his local club which will have someone that has the pwis that can add keys for him.
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2000 Boxster Tiptronic
2003 Boxster
2003 996 C2 Cab
2002 996 (SOLD)
1986 944 (gone but missed)
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