Anyone purchased from departstop.com / DPS-Motorsports.com?

[husker boxster]

Right now I am sitting on an 0-2 count with them. Want to see if anyone else has any experience with them.

Strike 1
After biting the bullet and deciding to spend big bucks on center caps, I called departstop because they had the best price. This was Mon, Mar 19. Talked to the owner (Dayton) who took my credit card info. Figured I should have them by Thur. Fri my wheels for Whl Dynamics arrive but no center caps yet. There is a msg on my answering machine from my credit card company asking me to call them. Turns out Dayton entered a wrong expiration date so the transaction was rejected. I call Dayton. He said there was a problem running my card. I told him he used the wrong exp date. Why wouldn't he call on Mon? If I wouldn't have called him, nothing would have happened. OK, now he's going to get them ordered.

Strike 2
I figured with some luck the caps might be here today, tomorrow at the latest. Get home and they're not here. I call Dayton to see if I can get a tracking number. He's looking, looking, then says to hang on. Several minute pause. Comes back and says "they" are making them, that I got aced out of the last set. Should be ready by Fri at the latest. Won't see them until Tue or Wed. He thinks they could be ready tomorrow but he doesn't want to get my hopes up (how thoughtful). I asked why he didn't call. He didn't answer but sort of mumbled that he might be able to over-night them.

Somehow I feel strike 3 is 60'6" away. Dayton writes a real nice cover letter on his website about building relationships with his customers. His business prides itself on its service. Guess I've been aced out of that too. Meanwhile my wheels and tires sit in the garage.

On the other side of the spectrum is Harvey Peck. I dropped a check in the mail to him on Sat for a rear speaker plug for a 6x40 amp. Tues morning at 6:30 am his time he sends me an email and said he got my check and the plug was being sent. All this effort for an $18 part. Here's someone who understand customer service. Cheers, Harvey!

Thanks for letting me vent. I feel a little better. Would be interested if others have dealt with Dayton.

Sorry about your probelms. It looks like you selected the supplier with the lowest price. The true cost of that low price is poor customer service.

[Jeph]

I've dealt with DPS before. The first time was a couple of years ago for my clear corners. Smooth as silk.

Almost 2 months ago I ordered another set of clear corners (eBay) from them:

a) after 2 weeks, I contacted them and said forget it, just give me a refund. Kindly he said he would.

b) about 2 days later from that, still no refund, but I get a tracking # emailed to me.

c) few days later the part arrives... and it's side markers for a Cayenne!

I told him I don't want to pay to ship these back and he had UPS pick them up (as well as a refund). In the end I really didn't lose much time or money, but it was a bit annoying. (I didn't leave negative feedback because I live in fear of retaliatory negative feedback.) I just won't use them in the future...

[Perfectlap]

Jeph,
you need an ebay ID for buying and another for selling. I use my "expendable" ID for buying and guard my selling ID with my life!

DE Parts is also DPS Motorsports. Took nearly a month for me to receive my GT3 bumper from him.Very mixed feedback on slow shipping, mistakes and customer service issues but he seems to find the products at the lowest price. Do a search on Rennlist and you will see some nasty email exchanges between some disgruntled customers but most are positive.

[Cloudsurfer]

I just used them for a set of Litronics, when UPS destroyed the box on me, I had to wait almost a month for them to get more in, so they kindly hooked me up with free clear corners and sidemarkers, and gave me a super deal on a new shift knob/boot. So, I would rate their customer service as excellent, though overall the buying experience could have been a bit smoother.

Patrick

[blinkwatt]

I talked to Dayton not too long about updating my Boxsters rear end to the 03'+ w/ diffusers and he was nice and answered the zillions of questions I had and gave me some parts #s that I needed. Glad I get to see this thread before I bite the bullet.

[RandallNeighbour]

DPS sold me a set of black leather seats in mint condition out of a 996 for $750 bucks SHIPPED two years ago. Those guys rock in my book.