A true gentleman...
... recently came to my rescue.
You may remember how upset I was last week about my B&M short shifter having broken a bushing and how I couldn't get any response from B&M's "lifetime" warranty without my receipt (from 10 years ago, which I no longer have). Well, Eric (the main Plug Guy) from Bumperplugs.com immediately contacted me through this board and privately and offered to help me. He told me that he thought he may have had the parts I needed, but after doing research, he found out that those parts he had wouldn't fit my car, so he contacted B&M and had them overnight me the new parts! I want to publicly thank Eric for helping me out and for being so customer-oriented. It ought to teach B&M (and every other manufacturer) a lesson. A distributor, supporting a customer who hadn't even purchased the part from him. Apparently, I had one of the original all-teflon bushings which were more prone to breaking (it ONLY lasted 100,000 miles). Here are the new parts that B&M sent http://i83.photobucket.com/albums/j3...n/PICT2524.jpg Once I started to assemble the unit, I found that the Porsche teflon slider and the side shifter ball were worn as well. http://i83.photobucket.com/albums/j3...n/PICT2529.jpg Notice the play of the sliding ball inside the teflon part http://i83.photobucket.com/albums/j3...n/PICT2531.jpg So, since the slider part is a Porsche part and not replaceable I decided to hack it. By cutting a thin slice of yellow teflon material and sanding it down to the proper thickness http://i83.photobucket.com/albums/j3...n/PICT2532.jpg I was then able to slide it into place and take up the slack http://i83.photobucket.com/albums/j3...n/PICT2533.jpg then I just assembled everything back together http://i83.photobucket.com/albums/j3...n/PICT2535.jpg and put it back in its place http://i83.photobucket.com/albums/j3...n/PICT2536.jpg these new bushings even have and adjusting set screw for very precise and no slop shifting http://i83.photobucket.com/albums/j3...n/PICT2537.jpg now I can have my old ultra short shifter back http://i83.photobucket.com/albums/j307/ppbon/ultra.jpg and I really need it for next year to see if I can get a third one of these, next December http://i83.photobucket.com/albums/j3...on/AXChamp.jpg Happy Boxstering, Pedro |
Very refreshing story! Glad to hear customer service is still important to some.
Congrats on the 1st place! |
Very cool. Mr. Bumper plugs Eric seems like a stand up guy. :cheers:
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Is that 2 shifters??
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i believe it is a double exposure. (if it is even called that anymore)
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Sweet, thats how it should be done,
Ed :) |
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