Opinion on Delphi Parts

[Jgkram]

JFP, I agree. I called them twice and spoke to both the "porsche parts specialist" as well as their customer service representative expressing my concern. They are simply trying to fulfill a customers needs and in this supply constrained world it is a challenge but they could contact the customer to see if this is ok prior to making a substitution. I think this will continue to be an issue as everyone struggles to get supply chains back on track.

[JFP in PA]

Originally Posted by Jgkram

JFP, I agree. I called them twice and spoke to both the "porsche parts specialist" as well as their customer service representative expressing my concern. They are simply trying to fulfill a customers needs and in this supply constrained world it is a challenge but they could contact the customer to see if this is ok prior to making a substitution. I think this will continue to be an issue as everyone struggles to get supply chains back on track.

Only problem with that logic is that they have been doing exactly this as far back as when Wayne owned the business; so it is not a supply chain issue.

[Jgkram]

Not to continue the thread but two issues here as I see it. First, is the substitution of parts. If it is not a supply chain issue for Pelican, as JFP points out, then as long as we accept substitutions the behavior will continue. As Starter pointed out, I chose to say thanks, but no thanks and they paid for the return shipping.

The second and perhaps more important issue is the manufacturing. As we all know, China has basically taken over the auto parts manufacturing supply for years. Does it now simply come down to price? I'm sure there are better Chinese plants than others but what becomes the criteria if brand doesn't matter? Would you buy URO over Meyle, Lemforder over TRW, "x" versus "y". Is it our collective experience shared here on the forum that guides our direction? Or, are we simply fooling ourselves? Just asking is all...