Faulty hood latch and rear spoiler

[rkeating78]

OK.
I had my car at the detailer who told me my battery died overnight and they need to know how to get the hood open. I told them about the cable in the pass side wheel well. They got it open and charged the battery but now the hood won't latch completely and the rear spoiler is stuck in the up position. The manual switch for the spoiler isn't working. The fuse and relay are fine according to the fuse tester.

So my questions are these.

1. How can I get my hood the latch completely?

2. How can I get my spoiler down? A functioning spoiler isn't too important at this moment. I'd really like to just have it down. I hate the look of it up.

Any help will be appreciated.