How do you stop tire mounting damage?

[David Wildrick]

Today, I went to Discount Tire to get new front tires on my 2001 Boxster. They managed to put circular scratches all the way around the rim of one painted alloy wheel (17inch). Had to limp home on the spare wheel and get another car while I wait for them to get the wheel refinished.

I had the same thing happen with a rear wheel a few years ago at NTB when I replaced the rear tires.

How do you guys prevent this from happening? Do you have a personal "tire guy" who knows what he’s doing?
Any advice appreciated.
Thanks.

[Flavor 987S]

3 tips:

1) Search- this has been covered a ton, with great tips
2) Stay away from Discount Tire
3) Stay away from NTB

I still pay the crazy money and have the dealership do tire work. No problems. Great work. $$$$ but priceless.

[David Wildrick]

Flavor,
Sounds like you have a "guy" for this. Thanks for the input.
I searched under tire damage, wheel damage, Discount Tire, tire mounting, etc., but I found very little.

[JAAY]

Agreed. It is one of the 3 things I go to the dealer for.

1.Key programming
2.Inspection
3.Tire mounting - if the F it up they can pay to fix it.

[BYprodriver]

Good place to start is go to TireRack.com & look at their approved installers close to you & read feedback, then call & discuss damage before going to store.

[David Wildrick]

Originally Posted by BYprodriver

Good place to start is go to TireRack.com & look at their approved installers close to you & read feedback, then call & discuss damage before going to store.

When I replaced the rear tires, I bought them from TireRack.com and picked NTB as one of the approved installers that was closest to where I live. Guess I didn't see negative feedback. I previously had them install tires from TireRack on both of my 356 C coupes with no issues.
As big as these companies are, I stupidly assumed they might have worked on a Boxster before.

[MNICEBOX]

Originally Posted by David Wildrick

Today, I went to Discount Tire to get new front tires on my 2001 Boxster. They managed to put circular scratches all the way around the rim of one painted alloy wheel (17inch). Had to limp home on the spare wheel and get another car while I wait for them to get the wheel refinished.

I had the same thing happen with a rear wheel a few years ago at NTB when I replaced the rear tires.

How do you guys prevent this from happening? Do you have a personal "tire guy" who knows what he’s doing?
Any advice appreciated.
Thanks.

Sorry to hear. Had a Z3 years ago and one of those tire chain stores ruined a custom wheel of mine while mounting TireRack purchased tires. Only good to come of it is that they admitted their error and bought me a brand new replacement custom wheel. Since then I never, ever use these chain stores. I use Porsche and BMW indy repair specialists who have tire mounting machines (Hunters). They work with low profile tires and custom/expensive OEM wheels all the time and in my experience are the best. They all deal with TireRack and accept drop shipped tires all the time.

[tonycarreon]

agreed don't know if dealer is the only answer, but certainly don't go to the churn and burn chain tire stores. they use the big machine with the large "crowbar" that forces the tire on / off without regard to the actual rim they're working with.

same thing happened to me. went to my local tire store for new tires. got the car home and realized the entire outside of the rim was scarred from their machine.

took it back and all they offered was to "clean" up the rim and pointed out the store policy was that damage to rims could occur and that they were not responsible for it.

[Ghostrider 310]

Get to the tire tech and tell him there's a crisp $20 in his pocket for being extra careful and producing a scratch free result. I do it even where I know they will be careful; a box of doughnuts on the way in a another low key way to say "look out for my ride".

[Flavor 987S]

Originally Posted by David Wildrick

Flavor,
Sounds like you have a "guy" for this. Thanks for the input.
I searched under tire damage, wheel damage, Discount Tire, tire mounting, etc., but I found very little.

David, sorry I was not more helpful. The only thing worse than a leaky RMS is our search function! LOL!

My "guy" for tire work has always been the dealership. Yes it is expensive, but the work product is excellent. Road force balanced. OEM Porsche stick-on weights. Balanced to the gram.....not the fraction of an ounce.....more accurate. No drips, no runs, no errors.

This usually costs about $250. But we are talking about +$2,000 in a set of tires (on the 993 Turbo), and wheels that are worth over $4,000 (SpeedLine Daytona). So it is all relative. The rear tires on the 911 are massive!

Another thing to consider with some yahoo at Discount Tire, or the like, is dinging the shiney red paint on our BIG reds. That would suck, too.

Lastly, the tires on the Boxster last about 20,000 miles (double for the fronts) and the Turbo about 10,000. Not aweful. Price of admission.

[ekam]

Originally Posted by Ghostrider 310

Get to the tire tech and tell him there's a crisp $20 in his pocket for being extra careful and producing a scratch free result. I do it even where I know they will be careful; a box of doughnuts on the way in a another low key way to say "look out for my ride".

Paying $20 to an imbecile won't make him any smarter. It's better to take it somewhere else that have people know what they're doing.

[landrovered]

Originally Posted by Ghostrider 310

Get to the tire tech and tell him there's a crisp $20 in his pocket for being extra careful and producing a scratch free result. I do it even where I know they will be careful; a box of doughnuts on the way in a another low key way to say "look out for my ride".

Absolutely right ghost!

Folks remember that changing tires is a violent undertaking and the lower profile your tires the greater force required to stretch the carcass over the wheel. The bottom clamp tire machines with rollers arms will reduce dings but operator care is the most important thing.

If someone scratches your wheel just buy some paint, don't throw a tantrum and give Porsche owners a bad name. Most shops are afraid of our cars already.

[Ghostrider 310]

Originally Posted by ekam

Paying $20 to an imbecile won't make him any smarter. It's better to take it somewhere else that have people know what they're doing.

I did a lot of tires in my life, twenty in cash to a guy who might enjoy a cold twelve that night on your coin means more than you think. Mechanics are not imbeciles, they solve problems every day and can repair numerous household items with ease. I have saved countless thousands at home and on my ride based on lessons I was taught young. Lastly, human pride in doing a good job is ingrained in the human not the occupation, reward works, I know my bonus structure got my attention.

[ekam]

Originally Posted by Ghostrider 310

I did a lot of tires in my life, twenty in cash to a guy who might enjoy a cold twelve that night on your coin means more than you think. Mechanics are not imbeciles, they solve problems every day and can repair numerous household items with ease. I have saved countless thousands at home and on my ride based on lessons I was taught young. Lastly, human pride in doing a good job is ingrained in the human not the occupation, reward works, I know my bonus structure got my attention.

First off, not all tire shops are the same, some caters to daily drivers and some caters to enthusiasts and the price they charge reflects that. Quality of work will not change if you throw them an extra $20 as they change few hundred tires a day.

In this economy, throwing cash in people's face might make you look arrogant and he'll probably add a few extra scratch on the wheels just because you're special.

[AndyA6]

Not uncommon, sadly! Best tip is to do an "up-front-contract", means something like hey, if something comes up responsibilities are clear...

[David Wildrick]

The Discount Tire store manager was very apologetic. He sent the wheel out for refinishing at his expense. He claims that the steel wheels that pass through their mounting machines leave metal particles in the plastic that contacts the rims, and that is what scratched my paint. Said he just became manager of this store and will have new plastic installed. I’m not holding my breath and will not be back to chance it.

Guess I’ll take MNICEBOX’s advice and get more specific recommendations for a tire place from local P-car owners here in Houston.

Thanks for all the input from everyone.

[landrovered]

You either respect others or you don't. It seems fairly clear from this thread who does and who feels superior to others.

There is honor in work no matter how lowly the position might seem to you. Obviously Ekam does not regard the guys at the tire store but I bet he likes the pit crew at races...they are the same job.

[Ghostrider 310]

Like any business the owner means everything. When at the shop as children, my dad had us wearing our belt buckles way to the side as not to scratch any paint upon approach. I still have some fender covers from his business, we were the small dealer that vacuumed and cleaned out some filthy cars because they were our customer's cars. Someone would need a water pump and he'd give them a used one with almost no miles on it FREE. I did more than a few tire off rim patch repairs FREE just to help someone who had a bad day. Our family could have been even wealthier than we became but my father insisted on doing good. His shop was backed up two weeks in appointments like a dentist's office, his operating plan of taking care of people worked like a business magnet. That Jim guy used to have "happy motoring" in his sigline, we were Esso way back, then Exxon' Chevron, and Fiat dealers, what we always were was a group of careful mechanics that liked our jobs and did them well.

[ekam]

^I think you and Ghostrider have misread my post. I simply said they screwed up and it doesn't matter how much tip you're giving them will prevent that from happening.

OP already said he's going somewhere else, which is a smart move IMO.

[BYprodriver]

Originally Posted by David Wildrick

The Discount Tire store manager was very apologetic. He sent the wheel out for refinishing at his expense. He claims that the steel wheels that pass through their mounting machines leave metal particles in the plastic that contacts the rims, and that is what scratched my paint. Said he just became manager of this store and will have new plastic installed. I’m not holding my breath and will not be back to chance it.

Guess I’ll take MNICEBOX’s advice and get more specific recommendations for a tire place from local P-car owners here in Houston.

Thanks for all the input from everyone.

Mistakes will happen, what counts is how it is handled after the mistake. Sounds to me like a resonable explanation & best outcome you could have asked for. I would be inclined to go back there, you know the manager will remember you & be extra carefull next time.